Partner Success Manager

Job overview

The Partner Success Manager role is an onsite position in Waterloo, IA, with compensation of $60,000–$75,000 per year. POS Professional Office Services provides print, payment, digital messaging and reputation-management solutions to organizations, including medical practices. The manager owns ongoing partner relationships after implementation and go-live. By coordinating internal teams, monitoring partnership health and resolving issues, the role supports retention and the effective delivery of partner commitments.

What you'll do

• Serve as the primary post-go-live contact for assigned partners
• manage transition from implementation to ongoing support
• maintain partnership support plans and documentation
• coordinate requests and issues across teams through resolution
• monitor service performance and risks
• facilitate partner meetings and follow-up
• communicate status
• and identify retention risks and expansion opportunities.

What we're looking for

Skills & competencies

partner success manager

waterloo ia

pos professional office services

$60k–$75k per year

partner management

client success

account management

strategic partnerships

issue resolution

service-level agreements

cross-functional coordination

medical

dental

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life and disability coverage
• 401(k) contribution
• paid holidays
• professional and personal growth opportunities.

Why this role

The posting seeks a bachelor’s degree or three to five years of equivalent professional experience, and three to five years in partnership management, client success, account management, project coordination or related work.

About the employer

POS Professional Office Services is hiring for this role. Industry: Other Business Service Centers (including Copy Shops). Sector: 56.