Senior IVR Consultant, Conversational AI
Employment type
Full-time
Work setting
On-site
Location
Charlotte, NC
Schedule
Day shift
Posted
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Job overview
The Senior IVR Consultant, Conversational AI role is onsite in Charlotte, NC, starting onsite on day one. Compensation is not specified; the posting shows a non-numeric vendor rate. The role supports IMCS Group’s staffing services for client programs.
What you'll do
- Apply IVR and conversational AI knowledge with enterprise contact-center tools
- work with speech recognition, text-to-speech, natural language processing, LLM intent, analytics, and REST and SOAP APIs
- participate in and lead customer governance meetings
- and handle work allocation, team management, and status reporting.
What we're looking for
- Skills & competencies
- senior ivr consultantconversational aiivrcontact centeravayagoogle cloud cesspeech recognitionnlprest apissoap apischarlotte ncimcs group
- Work arrangement
- Weekend coverage required
Why this role
The posting requests 8–10 years of experience and lists Avaya, DRM (ICX), GECX CX Agent Studio, Google Cloud CES, Dialog AI, and Google Eval engine. Kiro and Claude are listed as good-to-have experience.
About the employer
IMCS Group Inc is hiring for this role. Industry: Temporary Help Services. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Temporary Help Services
- Occupation code
- 15-1299.08
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Listing ID: 40d21b8e-ae40-4dca-a28a-8b9269a5548b