Client Success and Relationship Manager

Job overview

Client Success and Relationship Manager is an onsite role in Saint Louis, MO. Compensation is not specified. Forward Slash Technology provides cybersecurity, managed services, and information technology solutions; this role serves as the client’s internal advocate and partners with service, engineering, project management, and executive teams. The manager oversees client relationships, service alignment, and strategic technology guidance to support satisfaction, retention, and account growth. The role governs service-level agreements, manages renewals and escalations, leads business reviews, and coordinates improvements across internal teams.

What you'll do

• Serve as primary business contact for assigned accounts
• maintain client relationships and account plans
• monitor account health and manage escalations
• own SLA governance and reporting
• review service metrics and coordinate improvement plans
• manage contracts, renewals, and amendments
• lead monthly service reviews, quarterly business reviews, and annual technology planning
• monitor satisfaction and retention metrics
• identify aligned upsell and cross-sell opportunities
• coordinate with service desk, engineering, projects, security, operations, and leadership.

What we're looking for

Skills & competencies

client success and relationship manager

saint louis mo

forward slash technology

managed services

cybersecurity

client relationships

sla governance

contract renewals

quarterly business reviews

account growth

Work arrangement

• Weekend coverage required

Why this role

Requires a bachelor’s degree or equivalent experience, five years of client-facing account management or customer success experience, and three years in an MSP or technology services environment. The posting requires U.S. citizenship and residence in the St. Louis metropolitan area, a valid U.S. driver’s license, background checks, CJIS training and certification, and random drug testing.

About the employer

Forward Slash Technology is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.