Service Advisor - Freeman Honda in Dallas

Job overview

The Service Advisor - Freeman Honda in Dallas role is an onsite position located in Dallas, TX. Compensation is $100,000 per year, and this role supports the service department at Freeman Auto Group. This role exists to act as a liaison between customers and service technicians, ensuring that customer needs are met with professionalism and expertise. The advisor manages the service process, from greeting guests and scheduling appointments to explaining repairs and ensuring high customer satisfaction.

What you'll do

• Greet service department customers promptly and courteously.
• Listen to customers and clearly translate repair needs to techs.
• Upsell additional services using low pressure, high integrity methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

What we're looking for

Skills & competencies

full-time

day shift

dallas tx

freeman honda

service advisor

automotive

customer service

salary $100k

sales

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, HSA Savings Plan, Dental, Vision, 401(k), Basic Life Insurance, Accident & Critical Illness Insurance, Paid Training, Short Term Disability, Employee Purchase Program.

Why this role

Paid training; employee purchase program.

About the employer

Freeman Auto Group is hiring for this role. Industry: General Automotive Repair. Sector: 81.