Help Desk Manager — Second Shift, 2:00 PM–11:00 PM

Job overview

The Help Desk Manager — Second Shift, 2:00 PM–11:00 PM role is onsite in Lowell, AR; compensation is $75–$95 per year as stated in the posting. The manager leads Wachter’s technical support operations, supporting the company’s work designing, installing, and maintaining technologies for commercial and industrial clients.

What you'll do

• Lead multi-tier help desk teams and oversee phone, email, chat, and ticket queues. Monitor service levels, staffing, workload, escalations, and support metrics
• coach supervisors and staff
• improve workflows and customer experience
• maintain ITIL and ISO process compliance
• and coordinate with IT, Operations, Engineering, and leadership.

What we're looking for

Skills & competencies

help desk manager

technical support

service desk

lowell ar

second shift

2:00 pm–11:00 pm

wachter

servicenow

itil

iso standards

sla management

medical benefits

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Company-paid medical, dental, prescription, and vision benefits
• life, AD&D, and LTD insurance
• paid vacation and holidays
• company-matched 401(k) and IRA retirement savings.

Why this role

The posting describes an ISO-certified, ITIL-aligned environment and requests hands-on experience with ServiceNow or a comparable ticketing platform.

About the employer

Wachter, Inc. is hiring for this role. Industry: Facilities Support Services. Sector: 56.