Customer Service Representative — IT Service Desk

Job overview

The Customer Service Representative — IT Service Desk role is onsite in Virginia Beach, VA, and compensation is not specified. The position supports an IT service desk serving federal government and commercial clients.

What you'll do

• Provide end-user support through phone calls, email, self-service requests, and walk-ins.
• Answer questions about Windows and Office applications, route or escalate complex issues, retain ownership of requests through resolution, research concerns, and maintain case records of problems, remedies, and installation activities.

What we're looking for

Skills & competencies

customer service representative

it service desk

end-user support

help desk

windows

microsoft office

case management

virginia beach va

connect talent solutions

federal government support

Work arrangement

• Weekend coverage required

Why this role

The posting requires at least three years of help-desk hardware and software support experience in a federal government environment. A computer science, information systems, or related bachelor’s degree is preferred; five years of equivalent work experience may substitute for education.

About the employer

Connect Talent Solutions is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.