Customer Service Specialist

Job overview

The Customer Service Specialist is an onsite, full-time role based in Warwick, RI. Compensation is not specified for this position, which supports the retail operations team at Sherwin-Williams. This role exists to provide excellent customer service by assisting wholesale and retail clients with product selection, resolving concerns, and maintaining store standards. The specialist contributes to the team by meeting sales goals and ensuring a positive customer experience.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

What we're looking for

Skills & competencies

full-time

day shift

warwick ri

sherwin-williams

retail

customer service

sales

onsite

weekend work

health benefits

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, FSAs, disability, retirement, savings, paid parental leave, vacation, and holidays.

About the employer

Sherwin-Williams is hiring for this role. Industry: Paint and Wallpaper Retailers. Sector: 44.