Patient Service Representative — University Palliative Care

Job overview

The Patient Service Representative — University Palliative Care role is onsite in Knoxville, TN, at University Palliative Care within the UT Medical Center Cancer Institute. Compensation is not specified. The position supports patients and physicians in a fast-paced clinic office. The representative coordinates patient flow and serves as a key contact between patients and providers. By managing appointments, communications, documentation, and follow-up workflows, the role helps the clinic deliver a seamless patient experience and operate efficiently.

What you'll do

• Coordinate patient flow
• document patient communications in Cerner
• respond to inquiries and schedule appointments, referrals, and follow-up visits
• monitor test results
• process medication prior authorizations
• coordinate follow-up care
• track clinical and operational metrics
• maintain documentation and office supplies
• support daily administrative operations
• collaborate with clinical and administrative teams to improve workflows
• participate in meetings and training.

What we're looking for

Skills & competencies

patient service representative

full-time

knoxville tn

university physicians' association

university palliative care

cancer institute

patient flow

appointment scheduling

cerner

medical office

patient communications

clinic operations

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with company match and immediate vesting
• short- and long-term disability
• life insurance
• critical illness coverage
• flexible spending and health savings accounts
• PTO, sick and bereavement leave
• employee assistance program
• fitness center.

Why this role

Combines patient-facing service with substantial office-based work, including metrics tracking, documentation, and workflow coordination. At least six months of medical office experience is sought.

About the employer

University Physicians' Association is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.