Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is onsite in Westminster, MD. Compensation is $16–$20 per hour. The role supports Mike Kremer’s State Farm insurance agency in delivering customer service and resolving inquiries. The representative assists customers with policy questions, updates, and claims through multiple communication channels. By coordinating with agency colleagues and addressing customer needs, the role contributes to timely issue resolution and customer satisfaction.

What you'll do

• Engage with customers by phone, email, and chat
• assist with policy inquiries, updates, and claims
• use digital communication tools
• collaborate with the team to resolve issues
• identify opportunities to improve customer satisfaction.

What we're looking for

Skills & competencies

customer service representative

state farm agent

insurance

policy inquiries

claims support

customer communications

westminster md

mike kremer

part-time

$16–$20 per hour

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement
• performance-based bonus
• flexible schedule
• advancement opportunity
• training and development
• company parties.

Why this role

Previous customer service experience is a plus but not required; willingness to obtain relevant insurance licenses, with training provided.

About the employer

Mike Kremer - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.