Front Desk Operations Representative

Job overview

The Front Desk Operations Representative role is onsite in New York, NY. Compensation is $18–$20 per hour. The posting describes a full-time customer-facing position supporting Alts’ alteration studios and operations team. The role helps deliver an organized, welcoming customer experience while coordinating appointments, transactions, garment flow, and communications. It also supports operational quality checks and shares customer feedback and process issues with the team.

What you'll do

• Welcome clients
• manage check-ins, pickups, payments, calls, bookings, and appointments
• process transactions and reporting
• manage office supplies and garment distribution
• communicate with customers by email, phone, and in person
• track feedback and issues
• support quality checkpoints and garment tickets
• document refunds and process failures.

What we're looking for

Skills & competencies

front desk operations

customer service

office management

appointments

client communication

garment operations

entry-level

new york ny

alts

$18–$20/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting mentions full benefits and opportunities for growth but does not specify the benefits in detail.

Why this role

The posting describes an entry-level or early-career opportunity, with potential promotion based on performance.

About the employer

alts| Alteration Specialists + LABEL is hiring for this role. Industry: Other Personal and Household Goods Repair and Maintenance. Sector: 81.