Commercial Customer Service Coordinator

Job overview

The Commercial Customer Service Coordinator role is onsite in Troy, OH, with hours of 8:00 AM–5:00 PM; compensation is not specified. Clopay manufactures residential and commercial garage doors and closure solutions. The role supports commercial project opportunities by interpreting technical requirements, advising customers, preparing submittal documents, and coordinating pricing and follow-up. Its work helps customers and project partners select suitable products and move awarded projects toward installation.

What you'll do

• Qualify, interpret, create, and sell commercial project opportunities
• compare market and competitor information with commercial customers
• prepare submittal documents after project award
• advise customers, contractors, and architects on product applications and technical requirements
• determine project pricing and margins
• interpret engineering documents and blueprints
• answer commercial technical questions
• assist architects and specifiers with design
• review quote logs for follow-up opportunities.

What we're looking for

Skills & competencies

commercial customer service coordinator

full-time

troy oh

clopay

commercial projects

customer service

technical support

project quotations

blueprints and drawings

garage doors

8:00 am–5:00 pm

Work arrangement

• Weekend coverage required

Why this role

The schedule is 8:00 AM–5:00 PM. Requires an associate degree, bachelor’s degree preferred, or two years of related experience and training or equivalent; prior sales, installation, technical knowledge, and project estimating experience are listed.

About the employer

Clopay is hiring for this role. Industry: Metal Window and Door Manufacturing. Sector: 33.