Enterprise Customer Success Manager

Job overview

The Enterprise Customer Success Manager role follows a hybrid work policy with three office days per week, Tuesday through Thursday, in New York City or San Francisco. The posting gives a New York City base range of $110,000–$115,000 per year, plus equity and variable incentive compensation with a target of 20% of on-target earnings; the stated New York OTE range is $137,500–$150,000. Dealpath provides an AI-powered operating system for real estate investing. The manager owns strategic enterprise relationships, drives product adoption and customer value, leads renewals and expansion opportunities, and brings customer feedback to internal teams. The role also mentors other customer success managers and helps shape team practices.

What you'll do

• Manage a portfolio of 30–40 enterprise accounts as primary relationship holder
• define and track customer success criteria
• lead data-driven quarterly and executive business reviews
• manage renewals end to end
• identify upsell opportunities
• synthesize customer feedback for product, engineering, and sales
• advise customers on configuring Dealpath to their workflows
• and mentor other customer success managers.

What we're looking for

Skills & competencies

enterprise customer success manager

new york city

san francisco

hybrid

dealpath

enterprise accounts

b2b saas

customer adoption

renewals

upsell opportunities

real estate technology

$110k–$115k base

$137.5k–$150k ote

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• HSA and FSA options
• 401(k)
• paid parental leave
• flexible time off
• commuter benefits
• monthly wellness reimbursement.

Why this role

The role supports complex enterprise accounts and investment professionals, with exposure to Dealpath’s AI roadmap. The posting requests at least 1.5 years of direct B2B SaaS customer success account ownership.

About the employer

Dealpath is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.