Desktop Support Technician

Job overview

The Desktop Support Technician is an onsite role based in Charlotte, NC. Compensation is not specified in the listing. This role supports the IT operations at SMBC. The role exists to provide application and system incident resolution while minimizing disruption to end users. The technician manages hardware inventory, controls user access, and maintains compliance with procedures to ensure the firm's technology infrastructure operates in peak condition.

What you'll do

• Provide incident resolution focusing on speed to first response.
• Deploy application and system software updates.
• Perform user acceptance testing.
• Monitor and maintain end-user hardware inventory.
• Control user access requests.
• Maintain compliance during on- and off-boarding of users.
• Follow up with end users regarding issue status.
• Engage with end users to identify unreported issues.
• Maintain relationships with external vendors.
• Seek guidance from senior help desk members.
• Update documentation for internal and public use.
• Demonstrate understanding of device reporting tools.

What we're looking for

Skills & competencies

full-time

day shift

charlotte nc

smbc

desktop support

it

hardware

software

incident resolution

banking

hybrid

no on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Hybrid workforce model, reasonable accommodations for disabilities

About the employer

SMBC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.