Remote Insurance Customer Service Representative (Unlicensed)

Job overview

The Remote Insurance Customer Service Representative (Unlicensed) role is listed in Carolina, NC, and the posting describes MCI’s agents as working both onsite and remotely without specifying this role’s remote scope. Pay is $7.25–$11.50 per hour. MCI provides customer experience and business process services across multiple industries. The representative handles customer contacts, explains coverage and products, resolves account issues, and documents interactions. The role supports customer satisfaction and helps customers identify products and services suited to their needs.

What you'll do

• Handle inbound and outbound contacts professionally
• answer questions and sell appropriate products and services using training and knowledge resources
• research and resolve customer issues
• coordinate with other departments
• complete account management tasks and process orders
• follow scripts and policies
• protect confidential information
• escalate issues as needed
• attend training and meet attendance and schedule requirements.

What we're looking for

Skills & competencies

insurance customer service representative

unlicensed

carolina nc

mci careers

customer support

inbound and outbound contacts

coverage questions

account management

$7.25–$11.50/hr

contact center

training provided

Work arrangement

• Weekend coverage required

Why this role

MCI provides training and advancement opportunities; one year of contact-center or related experience is preferred but not required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.