Customer Service Representative, Retention (Remote)

Job overview

The Customer Service Representative, Retention (Remote) works from home within 75 miles of the work center in Meridian, Idaho. The posting lists a base wage of $18.22–$25.45 per hour, with a monthly performance bonus opportunity. The role supports DIRECTV customers and the company’s customer care operations. The representative handles customer calls, resolves service and technical issues, and makes recommendations based on customer needs. Through empathetic, consultative retention support, the role aims to address concerns and help customers maintain their services.

What you'll do

• Answer customer calls and respond to service and product inquiries
• use systems and tools to resolve issues and process purchases
• recommend products and services based on customer needs
• troubleshoot technical issues
• support customers during the stated operating hours, with some holiday coverage and occasional overtime potentially required.

What we're looking for

Skills & competencies

customer service representative

retention

remote work

meridian id work center

customer calls

issue resolution

technical support

sales recommendations

$18.22–$25.45/hr

monthly bonus opportunity

directv

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical benefits, paid time off, DIRECTV service packages, and a 25% discount on AT&T cell phone service
• monthly performance bonus opportunity.

Why this role

Fully remote work from home is available within 75 miles of the Meridian, Idaho work center; the posting describes a monthly performance bonus opportunity and DIRECTV service discounts.

About the employer

DIRECTV is hiring for this role. Industry: Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers. Sector: 51.