Bilingual Automotive Guest Loyalty Specialist

Job overview

The Bilingual Automotive Guest Loyalty Specialist role is onsite at a new dealership in Orlando, FL. The posting lists a $48,000 base salary with monthly bonus opportunities. EchoPark Automotive says it is building its business around treating guests well and supporting employee growth. The specialist manages the guest experience after a vehicle sale, resolves concerns, coordinates communication with sales and reconditioning teams, and helps meet guest satisfaction targets measured through NPS and online reviews. The role supports clear updates and a positive experience through the post-sale process.

What you'll do

• Own guest communications and concerns through resolution
• answer and return calls and emails
• communicate with sales and reconditioning departments
• schedule appointments
• greet guests and explain upcoming steps
• coordinate repair completion with reconditioning and provide updates
• ensure repairs meet company standards and guest expectations
• support a strong communication culture with guests and the team.

What we're looking for

Skills & competencies

bilingual automotive guest loyalty specialist

guest experience

automotive

customer service

post-sale support

guest satisfaction

nps

online reviews

dealership

echopark automotive

orlando fl

$48k base salary

monthly bonus opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) with 4% company match
• paid vacation
• leadership and personal development programs
• casual dress.

Why this role

Supports a new dealership opening in Orlando and focuses on post-sale guest satisfaction measured through NPS and online reviews.

About the employer

EchoPark Automotive is hiring for this role. Industry: Used Car Dealers. Sector: 44.