Repair Coordinator, Customer Support

Job overview

The Repair Coordinator, Customer Support role is onsite in Lanham, MD, on the second shift from 3:00 p.m. to 11:30 p.m. Compensation is not specified. The coordinator supports a depot operation handling customer-owned two-way radio communication devices for repair services. The role manages accurate billing, packaging, shipping, and records while communicating status and resolving processing issues. Timely, organized handling helps meet service-level expectations and support customer satisfaction.

What you'll do

• Bill, package, and ship customer communication devices for repair
• process equipment accurately and efficiently
• maintain detailed records and meet service-level requirements
• collaborate with internal teams, service groups, and customers
• communicate status, issues, and resolutions
• prioritize work in a high-volume environment
• support overtime needs when required.

What we're looking for

Skills & competencies

repair coordinator

customer support

lanham md

revive business solutions

second shift

3:00 p.m.–11:30 p.m.

two-way radio

billing

packaging

shipping

data records

google suite

microsoft excel

Work arrangement

• Weekend coverage required

Why this role

Requires typing at least 30 WPM, experience with billing, packaging, and shipping, Google Suite and Microsoft Excel proficiency, and ability to lift up to 30 pounds.

About the employer

Revive Business Solutions is hiring for this role. Industry: Facilities Support Services. Sector: 56.