Customer Care & Sales Advisor I

Job overview

The Customer Care & Sales Advisor I is an onsite role based in Joplin, MO. Compensation is not specified in the listing, and this position supports the Customer Care Group at Cable One. This role serves as a primary point of contact for customers, providing support for billing, service scheduling, and product inquiries. The advisor builds trust through empathetic listening and effective communication, while also identifying opportunities to retain customers and offer solutions that match their needs.

What you'll do

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks.
• Respond to inbound customer inquiries via phone or ticketing systems.
• Actively listen to understand customer needs.
• Handle requests to disconnect or remove services, provide billing information, resolve standard issues, schedule service appointments, and manage account changes.
• Use telephone-based selling skills to build rapport, offer solutions, and upsell services.
• Meet or exceed sales activity goals.

What we're looking for

Skills & competencies

full-time

day shift

joplin mo

cable one

customer service

sales

retention

onsite

no degree required

entry-level

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision from day one, 401(k) with 100% match up to 5%, tuition reimbursement up to $5,250.

Why this role

Neighborly approach, tuition reimbursement, 401(k) match from day one.

About the employer

Cable One is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.