Lead Front Desk Agent

Job overview

The Lead Front Desk Agent is an onsite, full-time role in Knoxville, TN; compensation is not specified. The role supports hotel guest service and daily front desk operations at Marriott Knoxville Downtown. The lead agent welcomes guests, handles check-in and check-out, responds to inquiries, and supports team performance through training, coaching, and problem resolution. The role helps maintain hotel standards and contributes to guest satisfaction and front office operations.

What you'll do

• Welcome guests and assist them throughout their stay
• check guests in and out
• answer inquiries and provide information about hotel services and local attractions
• support training, coaching, and problem resolution
• help ensure compliance with hotel standards and procedures
• report to the Front Office Manager or Front Office Supervisor.

What we're looking for

Skills & competencies

lead front desk agent

hotel front desk

knoxville tn

marriott knoxville downtown

guest services

check-in and check-out

front office operations

team coaching

flexible scheduling

evenings and weekends

hospitality

Work arrangement

• Weekend coverage required

Benefits & perks

• Career growth opportunities
• flexible scheduling
• access to earned wages before payday
• paid time off and holidays
• medical, dental, and vision benefits
• 401(k) with guaranteed 4% match
• hotel and food and beverage discounts.

Why this role

The posting calls for availability to work a flexible schedule, including evenings, weekends, and holidays if needed. Hotel experience is a plus.

About the employer

Marriott Knoxville Downtown is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.