Automotive Service Customer Care Specialist

Job overview

The Automotive Service Customer Care Specialist role is onsite at Vara Chevrolet in San Antonio, TX. Compensation is not specified. The role serves as the welcoming voice of the dealership’s service department. The specialist manages customer communications and service appointments, follows up on recalls and recommended maintenance, and provides administrative support so customers can navigate service needs and the department can coordinate its work.

What you'll do

• Answer incoming service calls
• schedule appointments and provide status updates
• monitor and respond to inquiries through BDC tools, automated systems, and email
• contact customers about recalls and maintenance
• re-engage customers who declined services, recalls, or special-order parts
• create internal repair orders
• manage loaner vehicle services.

What we're looking for

Skills & competencies

automotive service customer care specialist

san antonio tx

vara chevrolet

service department

customer communication

appointment scheduling

bdc

recall outreach

repair orders

alternating saturdays

sundays closed

Work arrangement

• Weekend coverage required

Benefits & perks

• Employer covers 75% of employee medical insurance premiums
• 401(k) with employer match
• paid holidays and sick leave
• paid vacation
• dental, vision, and supplemental insurance options
• flexible schedule.

Why this role

Full-time schedule with a five-day work week, alternating Saturdays, and Sundays closed. Prior customer service experience and a valid driver’s license required; Spanish and dealership experience preferred.

About the employer

Vara Chevrolet is hiring for this role. Industry: Automotive Parts and Accessories Retailers. Sector: 44.