Customer Support Specialist — Onsite

Job overview

The Customer Support Specialist role is onsite in Rapid City, SD; the posting explicitly says it is not remote. Compensation is described as competitive and dependent on experience, with no numeric amount specified. Phase Technologies’ customer support role works closely with sales engineers and other internal teams to move customer requests from inquiry through order processing. The specialist handles incoming calls and emails, prepares quotes, processes purchase orders, follows up on orders, and connects customers with technical resources when needed. The role maintains accurate customer and order information and may involve occasional travel, including overnight travel, for customer visits, training, trade shows, or company events.

What you'll do

• Respond to customer calls and emails
• support sales engineers
• prepare quotes and process purchase orders
• gather information for quoting and technical review
• follow up on quotes, orders, availability, lead times, and shipping
• maintain accurate records
• coordinate with internal departments
• participate in occasional business travel as needed.

What we're looking for

Skills & competencies

customer support specialist

onsite

rapid city sd

phase technologies

customer calls

email support

quoting

purchase orders

order follow-up

sales engineer support

occasional travel

health insurance

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with company match, health and flexible savings account options, paid time off and holidays, and professional development opportunities.

Why this role

Onsite-only role with occasional travel possible; supports customers through quoting and order processing.

About the employer

Phase Technologies is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.