Call Center Representative – Medicaid Member Support (Bilingual English/Spanish)

Job overview

The Call Center Representative – Medicaid Member Support (Bilingual English/Spanish) is an onsite role based in Wyoming. Compensation is not specified in the posting, and this role supports the Conduent State Healthcare, LLC customer service department. This role serves as the first point of contact for Medicaid members, responsible for answering inquiries, providing eligibility information, and assisting with application status updates. The position exists to ensure members receive empathetic and efficient support while navigating complex healthcare systems.

What you'll do

• Respond to Medicaid member inquiries using standard scripts, assess caller needs, resolve inquiries, document calls, provide eligibility information, assist with application completion, and navigate multiple computer systems.

What we're looking for

Skills & competencies

full-time

day shift

wyoming

bilingual

medicaid

customer service

onsite

no weekends

no on-call

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training, equipment provided, health insurance, dental and vision programs, life and disability insurance, retirement savings plan, paid holidays, paid time off, employee discount program.

Why this role

Bilingual English/Spanish requirement, Medicaid focus, onsite in Wyoming.

About the employer

Conduent State Healthcare, LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.