Account Support Representative

Job overview

The Account Support Representative role is onsite in Orlando, FL. The posting states pay of $24 per hour plus a $500–$1,000 monthly bonus based on department sales goals. The representative supports Hytec Solutions’ commitment to quality and reliable customer service. The role serves as a primary contact for customers’ day-to-day needs, responding to calls, emails, and live chat while keeping account information current. It also supports sales representatives and customer relationships by researching order issues and communicating updates promptly.

What you'll do

• Answer customer questions by phone and email
• respond to live chat within 30 seconds and customer emails within an hour
• contact customers about account and order issues
• complete CRM records daily
• research no-stock, canceled, and failed-part-search reports
• maintain current customer information
• make routine calls and promotional mailings
• work with sales representatives to assist customers.

What we're looking for

Skills & competencies

account support representative

customer service

customer accounts

live chat

crm

order support

customer relationships

orlando fl

hytec solutions

$24/hr

$500–$1,000 monthly bonus

sales goals

high school diploma

trade shows

Work arrangement

• Weekend coverage required

Why this role

The posting says travel may be required for at least one customer visit per year and trade shows, depending on department needs.

About the employer

Hytec Solutions is hiring for this role. Industry: Other Professional Equipment and Supplies Merchant Wholesalers. Sector: 42.