Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member role is onsite in Palatine, IL, with stated pay of $45,000 per year. The role supports Sasha Ivanov’s State Farm insurance agency and its community members. The representative helps customers understand and update policies, processes claims, and maintains accurate interaction records. By resolving inquiries and coordinating with agency colleagues, the role supports customer experience and agency growth.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance agency

policy information

policy updates

claims processing

customer records

full-time

palatine il

sasha ivanov state farm agent

$45k

spanish preferred

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Hiring bonus, advancement opportunities, paid time off, training and development, performance-based bonus, and flexible schedule.

Why this role

Spanish bilingual skills are preferred; internal growth opportunities may be available for driven, sales-minded candidates.

About the employer

Sasha Ivanov - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.