IT Help Desk Support Specialist I

Job overview

The IT Help Desk Support Specialist I works in a hybrid arrangement in Winchester, VA. Compensation is not specified. The role provides first-line technical support to Yount Hyde & Barbour staff and helps maintain the firm's IT infrastructure.

What you'll do

• Respond to support requests by phone, chat, email, and ticketing systems
• troubleshoot hardware, software, operating system, and network issues
• configure and maintain computers and software
• perform updates and patches
• track firm assets and support issues
• manage data and user-account permissions
• escalate complex issues
• participate in a rotating on-call environment
• contribute to IT projects.

What we're looking for

Skills & competencies

it help desk support specialist i

hybrid

winchester va

yount hyde & barbour

technical support

help desk

hardware troubleshooting

software support

network support

asset management

rotating on-call

it infrastructure

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) and profit sharing
• health, dental, and vision insurance
• wellness and employee assistance programs
• paid parental leave
• learning and development
• tuition reimbursement
• certification reimbursement
• mentorship
• paid time off and holidays
• flexible work arrangements.

Why this role

The posting calls for an associate or bachelor's degree in IT, computer science, or a related field, or equivalent work experience; one to three years of help desk or technical support experience is preferred. Travel to YHB offices, client locations, or training may be required.

About the employer

Yount Hyde & Barbour PC is hiring for this role. Industry: Offices of Certified Public Accountants. Sector: 54.