Navigator - Virtual Substance Use Recovery Program (vSURP)

Job overview

The Navigator - Virtual Substance Use Recovery Program (vSURP) is an onsite role based in Chesterfield, MO. Compensation is not specified for this position, which supports the Behavioral Health Services department in facilitating patient access to virtual recovery treatment. This role exists to serve as the primary point of contact for patients enrolling in the program, providing compassionate and coordinated support. The navigator performs administrative, call center, and clinical support functions to ensure a seamless patient experience throughout the treatment journey.

What you'll do

• Serves as primary contact for patients in the virtual recovery program.
• Coordinates telemedicine appointments, assessments, and follow-up visits.
• Performs patient intake, discharge, phone triage, and documentation.
• Connects patients with internal and community resources.

What we're looking for

Skills & competencies

full-time

day shift

navigator

behavioral health

substance use recovery

chesterfield mo

mercy

onsite

no on-call

weekend required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

About the employer

Mercy is hiring for this role. Industry: Outpatient Mental Health and Substance Abuse Centers. Sector: 62.