Medical Receptionist / Patient Concierge

Job overview

The Medical Receptionist / Patient Concierge role is onsite in Sugar Land, TX, with hours of 7:45 a.m. to 5:00 p.m., Monday through Friday. Compensation is not specified. The position supports the clinic’s patient-facing front office and clinical team. The role helps patients navigate clinic visits by coordinating appointments and communications while maintaining accurate records and supporting front-office operations. It contributes to a welcoming, organized patient experience and helps clinical staff receive timely information.

What you'll do

• Welcome patients
• schedule, confirm, and coordinate appointments, procedures, and follow-up visits
• answer calls and patient inquiries
• route messages to clinical staff
• register patients
• update electronic medical records
• verify insurance
• collect copayments and process payments
• assist with basic billing and insurance questions
• maintain confidentiality and follow HIPAA and clinic policies
• prepare records and support front-office operations.

What we're looking for

Skills & competencies

medical receptionist

patient concierge

hfi-assure fertility partners

sugar land tx

monday-friday

7:45 a.m.-5:00 p.m.

appointment scheduling

patient registration

electronic medical records

insurance verification

hipaa

medical office experience

fertility benefits

paid parental leave

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision plans
• complimentary basic life insurance
• employee assistance program
• long-term disability insurance
• fertility benefits, adoption assistance, and surrogacy support
• paid parental leave
• 18 days of annual PTO and 11 paid holidays
• 401(k) with company match
• lifestyle spending account
• eligible HSA contributions
• continuing education reimbursement
• additional coverage options.

Why this role

Weekday schedule, 7:45 a.m.–5:00 p.m.; one year of medical office administrative experience required; high school diploma or GED required.

About the employer

HFI-Assure Fertility Partners of Houston is hiring for this role. Industry: Family Planning Centers. Sector: 62.