Call Center Supervisor

Job overview

The Call Center Supervisor is an onsite role based in Sudbury, MA. The annual salary range is $80,000 - $100,000, and this position supports the inside sales team at Esler Companies | Renewal by Andersen. This role exists to provide hands-on coaching and guidance to a team of inside sales representatives. The supervisor ensures the team meets activity goals and metrics while maintaining high standards of customer service and appointment scheduling.

What you'll do

• Provide hands-on assistance with appointment scheduling.
• Coach, encourage, and guide teammates to meet activity goals.
• Encourage teammates to recognize selling opportunities.
• Coordinate operations of an Inside Sales team.
• Deliver exceptional customer service and overcome objections.

What we're looking for

Skills & competencies

full-time

day shift

sudbury ma

inside sales

renewal by andersen

call center supervisor

management

onsite

$80k-$100k

sales leadership

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, and Vision Insurance, Teammate Assistance Plan, Tuition Reimbursement, 401k with 50% match, Paid Time Off, Company Paid Holidays, Paid Volunteer Time.

Why this role

Average earnings of $80k-$100k, profit sharing, and company outings.

About the employer

Renewal by Andersen | Esler Companies is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.