Amazon Connect Support Engineer

Job overview

The Amazon Connect Support Engineer role is described as work-from-anywhere remote. The listing does not specify numeric compensation. Miratech is a global IT services and consulting company supporting digital transformation for enterprise clients. The engineer supports and maintains AWS-based contact center environments, focusing on availability and reliability. The role develops monitoring capabilities, investigates production issues, and works with technical teams and vendors to improve observability and reduce service disruptions.

What you'll do

• Design and enhance proactive monitoring for the AWS Connect CCaaS platform
• collaborate with developers, architects, and platform owners on logging and monitoring practices
• participate in application design and develop interaction flows using Splunk
• troubleshoot production issues, perform root cause analysis, and implement corrective actions
• work with vendors on operational improvements
• and maintain CloudWatch dashboards.

What we're looking for

Skills & competencies

amazon connect support engineer

remote

aws

amazon connect

ccaas

contact center

splunk

cloudwatch

production support

monitoring

root cause analysis

miratech

professional development

health insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, language courses, relocation program, professional development and certification opportunities, mentorship, internal mobility, and a multicultural work environment.

Why this role

Remote work with exposure to multiple contact center platforms and observability tools.

About the employer

Miratech is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.