Call Center Supervisor

Job overview

The Call Center Supervisor role is onsite in Houston, TX. Compensation is not specified. Perdue Brandon Fielder Collins and Mott is a law firm representing governmental entities across Texas. The supervisor leads a call center team in a structured, performance-driven environment, maintaining quality, compliance, and operational efficiency. The role develops staff, supports production goals, and ensures timely account follow-up so delinquent taxes are addressed before litigation.

What you'll do

• Review team work for accuracy and compliance
• monitor productivity and coach employees
• provide onboarding and ongoing training
• support daily, weekly, and monthly production goals
• maintain accountability for call quality, attendance, and schedule adherence
• support recruitment
• oversee account follow-up and actions before litigation
• use computer systems and telecommunications equipment.

What we're looking for

Skills & competencies

call center supervisor

team leadership

call quality

productivity monitoring

employee coaching

onboarding and training

account follow-up

tax collection

houston tx

pbfcm

office experience required

spanish or vietnamese a plus

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and a generous paid time off policy.

Why this role

Previous office experience is required; call center experience is preferred. Spanish or Vietnamese language skills are a plus.

About the employer

Perdue, Brandon, Fielder, Collins and Mott L.L.P. is hiring for this role. Industry: Offices of Lawyers. Sector: 54.