General Manager / Vice President Customer Success and Market Engagement

Job overview

The General Manager / Vice President Customer Success and Market Engagement is an onsite position based in Bonita Springs, FL. Compensation is not specified. This role supports Hotwire Communications by leading market engagement and customer success strategies. The role exists to drive customer satisfaction, retention, and market growth. The leader contributes to the company's goals by managing local teams, overseeing operational performance, and fostering community relationships to ensure long-term business success.

What you'll do

• Leads local Customer Success Managers.
• Develops and executes market engagement strategies.
• Manages issue resolution and escalations.
• Monitors KPI performance.
• Oversees new build and market expansion.
• Manages renewal readiness.
• Collaborates with cross-functional partners.

What we're looking for

Skills & competencies

full-time

day shift

bonita springs fl

customer success

market engagement

leadership

telecommunications

strategy

operations

management

Work arrangement

• Weekend coverage required

Benefits & perks

• Healthcare, Dental, Vision, 401K, Paid Vacation, Sick Time, Paid Parental Leave, Service Discounts

About the employer

Hotwire Communications is hiring for this role. Industry: Telecommunications Resellers. Sector: 51.