Customer Account Representative – Four 10-Hour Days

Job overview

The Customer Account Representative role is onsite in Savannah, GA, paying $13.21–$16.45 per hour. MCI provides customer experience, business process outsourcing, and technology solutions to organizations across multiple industries. The representative supports inside sales programs by contacting customers, resolving service concerns, retaining accounts, and recommending additional products and services. Accurate account updates, customer-focused communication, and first-call resolution help support client programs and customer experience.

What you'll do

• Make outbound sales calls and respond to inbound inquiries
• follow up with leads and existing customers
• identify customer needs and recommend products
• resolve service concerns using internal systems and cross-functional collaboration
• document interactions and update accounts
• follow client scripts, policies, and compliance procedures
• protect sensitive information
• escalate complex issues
• work toward first-call resolution
• attend training and team meetings
• maintain attendance and punctuality.

What we're looking for

Skills & competencies

customer account representative

inside sales

customer engagement

account retention

outbound calls

inbound inquiries

customer service

savannah ga

mci careers

$13.21–$16.45/hour

four 10-hour days

full-time

Work arrangement

• Weekend coverage required

Why this role

The title specifies a four-day, 40-hour workweek; the posting describes the role as full-time. Applicants need a high school diploma or equivalent and typing speed of at least 20 WPM.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.