Customer Success Representative

Job overview

The Customer Success Representative role is onsite in Phoenix, AZ, with compensation of $54,000–$61,000 per year. Market Value Southwest seeks to help customers understand, select, and use its products and services. The representative supports customer satisfaction and retention by learning customer needs, explaining relevant offerings, assisting with selections and enrollment, and addressing routine questions. The role also documents interactions and shares customer feedback with colleagues to support consistent service.

What you'll do

• Build positive relationships with new and existing customers
• understand preferences and service needs
• introduce relevant products and explain their value
• assist with product, plan, or package selection and initial enrollment
• answer questions and address routine concerns
• document customer interactions
• communicate feedback to team members
• collaborate to provide consistent support.

What we're looking for

Skills & competencies

customer success representative

phoenix az

market value southwest

customer relationships

customer support

product guidance

customer retention

service enrollment

customer feedback

$54k–$61k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Structured onboarding, customer relationship training, product and service education, established tools, collaborative team environment, and employee recognition initiatives.

Why this role

The posting offers structured onboarding and customer relationship training, product education, established tools, and employee recognition initiatives.

About the employer

Market Value Southwest is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.