Customer Care Manager — State Farm Agent Team Member

Job overview

Compensation is $36,000–$52,000 per year. The Customer Care Manager role is onsite in Fowlerville, MI. Katie Pikkarainen State Farm Agency says it helps people protect what matters most and serves its community with integrity, care, and support. The manager oversees day-to-day service operations and coordinates customer interactions to support a positive customer experience. The role handles inquiries, account updates, billing questions, policy reviews and renewals, service metrics, appointment setting, outreach, and social media; applicable Property and Casualty and Life and Health insurance licenses must be obtained.

What you'll do

• Manage customer inquiries and daily service activities
• coordinate team communication and workflows
• assist with account updates, billing inquiries, and policy reviews
• track service metrics and report progress to the agent
• support community engagement and outreach
• manage social media
• process policy renewal forms
• set appointments.

What we're looking for

Skills & competencies

customer care manager

fowlerville mi

katie pikkarainen state farm agent

customer service

insurance agency

policy renewals

billing inquiries

customer outreach

appointment setting

social media

property and casualty license

life and health license

health insurance

401(k) matching

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, paid time off, training and development, 401(k) matching, and performance-based bonus.

Why this role

Benefits include health insurance, paid time off, training and development, 401(k) matching, and performance-based bonus.

About the employer

Katie Pikkarainen - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.