Supervisor, Customer Care and Sales Advisor

Job overview

The Supervisor, Customer Care and Sales Advisor is an onsite role based in Taylorville, IL. Compensation is not specified for this position, which supports the Customer Care Group at Cable One. This role provides leadership and oversight for the Customer Care and Sales Advisor team. The supervisor is responsible for coaching, performance management, and ensuring operational excellence in customer service and retention initiatives.

What you'll do

• Supervise and lead a team of Customer Care and Sales Advisors.
• Provide coaching, guidance, and training.
• Schedule and organize team coverage.
• Conduct performance discussions and development planning.
• Support hiring and onboarding.
• Monitor KPIs including customer satisfaction, retention, and sales performance.
• Assist with escalated customer interactions.
• Collaborate on process improvements.

What we're looking for

Skills & competencies

full-time

day shift

taylorville il

supervisor

customer care

sales

retention

onsite

cable one

leadership

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision plans from day one, 401(k) with 5% company match, paid time off, tuition reimbursement up to $5,250, life insurance, and group legal plan.

About the employer

Cable One is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.