Service Desk Technician

Job overview

Service Desk Technician is a hybrid role in Chicago, IL, with three days in the office and two days working from home. The posting describes a one-year duration; compensation is not specified. The technician supports users with desktop hardware and software issues. The role provides Level 1 support to users at the same location and Level 2 support to users in remote locations. It resolves technical problems, manages service requests through a ticketing system, and works on assigned projects under a lead or manager.

What you'll do

• Resolve moderately complex technical problems and extremely complex problems in at least one technical area
• provide Level 1 local and Level 2 remote desktop hardware and software support
• handle support by phone and in person when needed
• manage work queues in ServiceNow and call center systems
• perform assigned project work.

What we're looking for

Skills & competencies

the rockridge group

service desk technician

hybrid

chicago il

desktop support

level 1 support

level 2 support

windows

microsoft office

servicenow

printer support

pc and laptop repair

one-year duration

weekend availability

Work arrangement

• Weekend coverage required

Why this role

One-year duration; requires one to five years of experience configuring, installing, troubleshooting, and repairing printers, PCs, and laptops; must be able to work weekends once every two to three months.

About the employer

The Rockridge Group is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.