Membership Services Associate

Job overview

The Membership Services Associate role is onsite in Dallas, TX; compensation is not specified. The position supports members, educational programs, events, and project and marketing coordination for The Five Star, a mission-driven organization serving its member community. The role helps members navigate sign-ups, renewals, events, and education platforms while keeping records and program logistics organized. It contributes to member engagement by coordinating communications and supporting classes, events, and related initiatives.

What you'll do

• Provide member support by phone and email
• manage inboxes and phone lines
• assist with sign-ups, renewals, credit card issues, and questions
• guide members through event registration and education platforms
• support reactivation follow-ups
• maintain member records
• import lists and generate chapter reports
• support webinars, classes, and onsite events
• post events and coordinate promotional content
• assist with online classes, instructor setup, and class materials
• coordinate projects, social media and event content, recognition programs, podcast scheduling, and website updates.

What we're looking for

Skills & competencies

membership services

member support

customer communication

event coordination

education platforms

database management

marketing coordination

dallas tx

the five star

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Training and internal growth opportunities
• collaborative, mission-focused team.

Why this role

Preferred experience includes Asana, HubSpot, Microsoft Office, content management systems, and client-facing customer service.

About the employer

The Five Star is hiring for this role. Industry: Professional Organizations. Sector: 81.