Manager, Dedicated Support Engineers, Hybrid

Job overview

Manager, Dedicated Support Engineers is a hybrid role in New York, NY. The annual base compensation range is $110,500–$141,500. The position is in LiveRamp’s CX & Global Services department, supporting its Premier client support team. The manager builds and coaches a scalable support team, assigns account coverage, and develops processes, documentation, and training. The role also handles escalations, monitors performance, and leads cross-functional improvements to support customer satisfaction and service efficiency.

What you'll do

• Build and coach the Premier services support team
• manage team bandwidth and account assignments
• mentor team members in issue identification and resolution
• maintain documentation, best practices, and training resources
• serve as an escalation point for complex customer issues
• represent the team in work distribution and career discussions
• lead cross-functional support portal and customer satisfaction improvements
• monitor performance metrics and provide feedback and development plans.

What we're looking for

Skills & competencies

dedicated support engineer manager

hybrid

new york ny

liveramp

full-time

customer support

technical support

premier clients

team leadership

escalation management

performance metrics

$110,500–$141,500/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible paid time off, paid holidays, work-from-home options, paid parental leave, medical, dental, vision, life and disability coverage, employee assistance program, voluntary benefits, wellness and career-growth perks, and 401(k) matching.

Why this role

The listing describes a hybrid arrangement and asks for 1–3 years of management experience, process-building ability, and experience managing cross-team processes.

About the employer

LiveRamp is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.