Front Desk Agent

Job overview

The Front Desk Agent works onsite in Fairbanks, AK. Compensation is not specified. Aspen Suites Hotel Fairbanks is preparing to open and is building its opening team to establish the guest experience at the new hotel. The agent welcomes and registers guests, supports them throughout their stay, processes payments and checkouts, and responds to questions and concerns. The role helps create a smooth, attentive guest experience from arrival through departure.

What you'll do

• Greet and register guests
• confirm details, assign rooms, and issue keys
• offer upgrades and promote amenities
• process checkouts, charges, payments, vouchers, and credits
• maintain guest folios and account balances
• answer calls and emails
• communicate guest requests to departments
• resolve guest concerns and follow through
• provide hotel information and recommendations
• deliver messages, mail, packages, and guest items
• assist with safety deposit boxes and other hotel services.

What we're looking for

Skills & competencies

front desk agent

fairbanks ak

aspen suites hotel

opening team

guest services

check-in and checkout

room assignments

payment processing

guest relations

hotel operations

24/7 hotel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• life insurance
• paid personal time off
• leadership and management training
• 401(k)
• discounted room rates
• voluntary benefits and discounts.

Why this role

Opening-team position for a hotel preparing to open in May 2026; the hotel operates 24/7, 365 days a year.

About the employer

Aspen Suites Hotel Fairbanks is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.