Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Beckley, WV; compensation is not specified. The position serves as the first point of contact for guests at Holiday Inn Hotel & Suites and supports smooth front desk operations. The agent welcomes guests, manages check-ins and reservations, handles transactions and inquiries, and resolves guest concerns. Accurate administrative work and coordination with hotel staff help provide a seamless guest experience.

What you'll do

• Greet and check in guests
• collect and enter guest information
• handle cash and credit card transactions and balance the drawer
• answer calls and inquiries
• assist with reservations and cancellations
• provide information about hotel amenities and local attractions
• resolve complaints
• complete filing, data entry, and reports
• keep the desk organized
• collaborate with hotel staff.

What we're looking for

Skills & competencies

front desk agent

guest services

hotel reservations

customer service

beckley wv

holiday inn hotel & suites

cash handling

administrative tasks

flexible schedule

hospitality

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salary and benefits are mentioned, but specific benefits are not listed
• professional growth and advancement opportunities.

Why this role

Requires flexible availability, including evenings, weekends, and holidays; the posting seeks 1–2 years of hospitality front desk or customer service experience.

About the employer

Holiday Inn Hotel & Suites - Beckley, WV is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.