Hotel Front Desk Agent — 3 PM–11 PM

Job overview

The Hotel Front Desk Agent — 3 PM–11 PM role is onsite in Queensbury, NY, at Home2 Suites by Hilton. The posting states pay of $17.50 per hour. The role serves as the hotel’s first point of contact and helps guests have a pleasant and memorable stay. The agent handles guest arrivals and departures, reservations, payments, and questions while coordinating with housekeeping and maintaining booking records. The role also supports group and VIP arrangements and may upsell hotel facilities and services when appropriate.

What you'll do

• Perform check-in and check-out
• manage online and phone reservations
• verify payment information
• register and welcome guests
• assign rooms
• explain rooms, rates, and amenities
• respond to complaints
• coordinate with housekeeping
• confirm group reservations and arrange personalized services for VIP customers and event attendees
• upsell services when appropriate
• maintain booking and payment records.

What we're looking for

Skills & competencies

front desk agent

hotel

guest services

reservations

check-in

check-out

queensbury ny

home2 suites

$17.50/hr

3 pm–11 pm

8-hour shift

weekend availability

holiday schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible schedule, paid time off, sick time, summer bonuses, and a Hilton hotel-room benefit described as $40.00 in the posting.

About the employer

Home2 Suites, Queensbury is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.