Service and Parts Call Center Representative, Bilingual Spanish and English

Job overview

The Service and Parts Call Center Representative, Bilingual Spanish and English role is an onsite, full-time position in Los Angeles, CA. Compensation is not specified. Honda of North Hollywood is expanding under new ownership. The representative handles inbound service and parts calls and outbound customer follow-ups, helping customers understand repair processes, schedule appointments, and receive timely updates. The role supports customer satisfaction by coordinating with service advisors and other departments and maintaining accurate customer information.

What you'll do

• Answer inbound calls for the Service and Parts departments
• make assigned outbound customer-service calls
• explain repair processes
• address or escalate customer concerns
• coordinate with department personnel
• schedule appointments with service advisors
• follow up after visits
• maintain customer information
• communicate by phone, text, chat, or email
• contact customers who miss appointments
• provide order updates, reminders, and recall-campaign follow-up.

What we're looking for

Skills & competencies

call center representative

bilingual spanish and english

full-time

los angeles ca

honda of north hollywood

service department

parts department

customer service

appointment scheduling

inbound calls

outbound follow-up

automotive service

Work arrangement

• Weekend coverage required

Why this role

The posting emphasizes bilingual Spanish and English communication and customer contact through phone, text, chat, and email.

About the employer

Honda of North Hollywood is hiring for this role. Industry: New Car Dealers. Sector: 44.