Lead Client Services – Growth

Job overview

The Lead Client Services – Growth role is onsite in Pittsford, NY, with a stated base pay range of $82,000–$87,000 per year. Paylocity provides cloud-based human resources and payroll software that helps businesses manage workforce processes. The role guides a team of Account Managers and coordinates service operations to sustain client satisfaction. It monitors performance, supports escalated client issues, develops team knowledge, and identifies process improvements that strengthen service delivery.

What you'll do

• Monitor team and individual performance using metrics
• coach, train, and mentor Account Managers
• handle first-level client escalations
• coordinate workload and client assignments
• guide clients on HR and payroll practices and product fit
• support product implementation and optimization
• lead cross-team operational initiatives
• prepare and use reporting to identify trends and improvement needs.

What we're looking for

Skills & competencies

lead client services

client services

team leadership

account management

payroll

human resources

client escalations

process improvement

pittsford ny

paylocity

$82k–$87k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life, and disability coverage
• 401(k) match
• annual bonus and restricted stock unit grant eligibility
• career development and other employee perks.

Why this role

100% in-office role; supervises approximately 6–10 Account Managers; annual bonus and restricted stock unit grant eligibility based on individual performance.

About the employer

Paylocity is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.