Client Services Specialist

Job overview

The Client Services Specialist role is onsite in Johnston, RI; compensation is not specified. The role supports a Commercial Operations team serving business customers who use cash management, ACH, and commercial card products. The specialist handles customer requests through phone, chat, and email, researches product questions, and resolves or escalates service and technical issues. The role also identifies recurring problems and suggests process improvements to help make service faster and easier.

What you'll do

• Serve cash management, ACH, and commercial card customers through phone, chat, and email
• research questions and train customers on products and services
• handle product, service, and technical issues
• diagnose, prioritize, resolve, or escalate issues
• work with support teams to address problems and prevent recurrence
• flag potential service problems to management
• identify root causes and suggest process improvements.

What we're looking for

Skills & competencies

client services specialist

johnston ri

commercial operations

cash management

ach

commercial cards

customer service

phone and chat support

email support

issue resolution

process improvement

monday–friday

8:30 am–5:00 pm

Work arrangement

• Weekend coverage required

Why this role

Six-month contract from November 2, 2026 through April 30, 2027; Monday–Friday, 8:30 AM–5:00 PM after training, with hours subject to change based on business needs.

About the employer

HireTalent is hiring for this role. Industry: All Other Business Support Services. Sector: 56.