Service Center Analyst

Job overview

The Service Center Analyst is a hybrid role based in Sterling, VA, with compensation not specified. This position supports the NuAxis Innovations IT team, providing telephone-based technical support to enterprise users. This role serves as the first point of contact for technical incidents and service requests. By diagnosing and resolving issues related to hardware, software, and network connectivity, the analyst ensures that users receive exceptional support and that service-level agreements are met.

What you'll do

• Provides Tier 1 technical support for desktops, laptops, and printers.
• Diagnoses and resolves technical issues via phone and ticketing system.
• Manages user accounts and permissions in Active Directory.
• Installs and configures software applications.
• Monitors ticket queues and meets SLAs.
• Communicates technical concepts to non-technical users.

What we're looking for

Skills & competencies

full-time

day shift

sterling va

nuaxis innovations

service center analyst

it support

help desk

hybrid

Work arrangement

• Weekend coverage required

Benefits & perks

• Not specified.

Why this role

Requires 2+ years of experience in help desk or technical support; experience with ServiceNow preferred.

About the employer

NuAxis Innovations is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.