Member Service Representative – Contact Center

Job overview

The Member Service Representative – Contact Center role is onsite in Manitowoc, WI during training, with potential work-from-home eligibility after successful training and meeting performance expectations. Pay is $19.15–$21.40 per hour. Kohler Credit Union’s Contact Center supports members with customer service and financial needs. The representative answers questions, resolves concerns, and assists with account requests across phone, chat, email, and secure messaging, helping members access appropriate products and services accurately and securely.

What you'll do

• Respond to member questions and concerns
• assist with account requests, debit card requests, mobile deposit verification, and other everyday banking needs
• communicate by phone, chat, email, and secure messaging
• protect confidential information
• collaborate with teammates to meet service goals.

What we're looking for

Skills & competencies

member service representative

contact center

manitowoc wi

kohler credit union

customer service

financial services

phone and chat support

account requests

onsite training

work-from-home eligibility

$19.15–$21.40 per hour

monday–friday schedule

rotating saturdays

tuition reimbursement

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with employer contributions
• paid time off
• tuition reimbursement
• ongoing training and professional development.

Why this role

No previous banking experience is required; work-from-home eligibility may follow onsite training and satisfactory performance. Schedule includes rotating Saturdays.

About the employer

Kohler Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.