Customer Solutions Representative - Collector
Compensation
$23/hr
Employment type
Full-time
Work setting
On-site
Location
Harrisburg, PA
Schedule
Day shift
Posted
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Job overview
The Customer Solutions Representative - Collector handles outbound and inbound calls to assist customers with auto loan accounts, working remotely from Harrisburg, PA. This role supports the Ally team by resolving payment issues in a professional and empathetic manner. The role exists to help customers reach financial well-being and to mitigate loss for the company. It contributes to the company's mission by maintaining high standards for call volume and customer satisfaction.
What you'll do
- Makes outbound calls and handles incoming calls regarding late payments.
- Negotiates payment arrangements.
- Documents interactions.
- Researches and resolves account discrepancies.
What we're looking for
- Skills & competencies
- full-timeday shiftharrisburg paallycollectionscustomer serviceremoteauto finance$23/hrno on-callincentive eligible
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive holiday/PTO, 401K with matching, health/dental/vision, tuition reimbursement.
Why this role
Requires high school diploma and ability to work flexible hours.
About the employer
Ally is hiring for this role. Industry: Periodical Publishers. Sector: 51.
Additional details
- Industry sector
- 51
- Industry
- Periodical Publishers
- Occupation code
- 43-3011.00
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Listing ID: 3dd681d0-aa2e-49b3-9940-4ae90ea08b36