Customer Experience Representative II – Facial Aesthetics

Job overview

The Customer Experience Representative II role is onsite in Austin, TX; compensation is not specified. At Allergan Aesthetics, an AbbVie company, the role supports the Facial Aesthetics department and its products. The representative handles customer inquiries and transactions involving orders, returns, credits, and product information. By resolving issues accurately and partnering with sales and operations, the role supports timely service and positive customer relationships.

What you'll do

• Respond to customer inquiries about product orders, order status, lot number research, physician certification, returns, credits, product searches, pricing, and services
• use critical thinking to resolve inquiries within service levels
• support projects and requests as needed
• partner with sales and operational departments on transactions and follow-up
• provide professional and courteous customer service.

What we're looking for

Skills & competencies

full-time

customer experience representative ii

facial aesthetics

customer service

order processing

product returns

credits

austin tx

allergan aesthetics

abbvie

60–80 inquiries

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible employees may receive paid time off, medical, dental, and vision insurance, 401(k), and participation in short-term incentive programs.

Why this role

The posting describes 60–80 customer inquiries. An associate degree or high school diploma with equivalent relevant experience is required; SAP, CRM, Salesforce, or pharmaceutical/medical device experience is preferred.

About the employer

Allergan Aesthetics is hiring for this role. Industry: Pharmaceutical Preparation Manufacturing. Sector: 32.