Client Care Specialist — Emergency Shelter, Part-Time 2nd Shift

Job overview

The Client Care Specialist — Emergency Shelter, Part-Time 2nd Shift role is onsite in Syracuse, NY. Starting pay is $18.50 per hour, with an additional $1.00 per hour for hours worked between 1:00 p.m. and 11:30 p.m. The role supports the Rescue Mission’s Syracuse Emergency Shelter, which serves people experiencing homelessness. The specialist helps maintain a safe, respectful shelter environment and supports clients as they access resources and work toward stability and independence. The role combines direct client support, facility monitoring, documentation, and coordination with the shelter team.

What you'll do

• Build professional relationships with clients
• provide encouragement and support for independence
• conduct facility rounds
• assist with basic needs
• respond calmly to concerns and challenging situations
• reinforce shelter guidelines
• connect clients with services
• conduct drug and breathalyzer testing when required
• document client information confidentially
• communicate with team members and complete required training.

What we're looking for

Skills & competencies

client care specialist

rescue mission

syracuse ny

part-time

2nd shift

emergency shelter

human services

client support

crisis management

facility rounds

$18.50/hr starting pay

$1.00 shift differential

medical and dental

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible employees may receive medical, dental, and vision coverage
• 401(k)
• flexible spending accounts
• paid time off
• group and voluntary life insurance
• short-term disability
• and other benefits.

Why this role

The XML lists two schedule descriptions: Thursdays through Saturdays, 9:00 p.m.–7:30 a.m., and Thursdays through Saturdays, 3:30 p.m.–10:00 p.m. A high school diploma or equivalent is required; an associate degree in human services or related field, or equivalent work experience, is preferred.

About the employer

Rescue Mission is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.