IT Technical Account Manager

Job overview

The IT Technical Account Manager role is onsite in Birmingham, AL; compensation is not specified. DataPerk provides managed services to clients and is marking 25 years in business. This role combines client relationship and account management with Tier 1 managed-service support. It helps retain and grow client accounts while resolving routine technical issues and escalating advanced problems appropriately.

What you'll do

• Build and maintain client relationships
• review accounts, tickets, and recurring support issues
• conduct client calls and onsite visits
• document concerns and escalations
• prepare estimates, proposals, reports, and account reviews
• manage service proposals and records
• provide Tier 1 support for Active Directory, Microsoft 365, workstations, software, antivirus, hardware, networking, printers, and end-user devices
• document work and escalate advanced issues.

What we're looking for

Skills & competencies

it technical account manager

birmingham al

dataperk

managed services

technical support

tier 1 support

account management

client relationships

active directory

microsoft 365

networking

full-time

Work arrangement

• Weekend coverage required

Why this role

Combines account growth and client relationship management with onsite and remote Tier 1 managed-service support.

About the employer

Dataperk LLC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.